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Shipping Policy

Effective Date: June 14, 2025

Welcome to YŌSO, a brand by Cosmiclear Private Limited. This Shipping Policy ("Policy") outlines our shipping procedures, estimated delivery times, and other important information related to the delivery of products purchased from our website, https://www.yosocare.com/ (the "Site"), for both domestic (India) and international customers. By placing an order on our Site, you agree to be bound by the terms of this Policy.

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1. General Order Processing Time

Once your order is confirmed on our Site, our team works diligently to prepare it for dispatch, regardless of the destination.

  • Dispatch Time: All orders are typically dispatched from our warehouse within 2–4 working days from the date of order confirmation. Working days exclude weekends and public holidays.

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2. Domestic (India) Shipping Policy

This section applies to orders shipped to addresses within India.

2.1. Estimated Domestic Delivery Time

Delivery times vary depending on your location within India. Please note that these are estimated delivery times and actual delivery may vary due to unforeseen circumstances.

  • Metro Cities (e.g., Mumbai, Delhi, Bengaluru, Chennai, Kolkata, Hyderabad): For orders shipped to major metropolitan areas, you can expect delivery within 3–5 working days after dispatch.

  • Non-Metro / Rural Areas: For orders shipped to non-metro cities, smaller towns, or rural areas, delivery generally takes 5–8 working days after dispatch.

2.2. Domestic Shipping Charges

The shipping charges for your order will be calculated and displayed at the time of checkout.

  • Product-Specific Charges: Shipping charges are determined based on the product description, weight, dimensions, and the delivery location. You will see the exact shipping cost applicable to your order before you complete the payment.

2.3. Domestic Order Tracking

We believe in keeping you informed about your order's journey.

  • Tracking Details: Once your order has been successfully shipped from our facility, you will receive a confirmation via SMS/email. This notification will include your unique tracking number and a link to track the status of your shipment in real-time through our courier partner's website.

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3. International Shipping Policy

This section applies to orders shipped to addresses outside India.

3.1. Estimated International Delivery Time

International delivery times can vary significantly based on the destination country, customs clearance procedures, and local postal services.

  • International Delivery: For international orders, delivery generally takes 7–21 working days after dispatch. Please note that this is an estimate, and actual delivery times may be longer due to customs processing, local holidays, or other factors specific to the destination country.

3.2. International Shipping Charges & Customs

  • Shipping Charges: International shipping charges will be calculated at checkout based on the destination, weight, and dimensions of the package. These charges will be clearly displayed before you complete your purchase.

  • Customs Duties & Taxes: Please be aware that international orders may be subject to import duties, customs taxes, and other fees levied by the destination country. These charges are the sole responsibility of the customer and are not included in the product price or shipping cost paid to YŌSO. We have no control over these charges and cannot predict what they may be. You may need to contact your local customs office for specific information regarding these charges. Refusal to pay customs duties or taxes may result in the package being returned to us or abandoned, and no refund will be issued in such cases.

3.3. International Order Tracking

  • Tracking Details: Once your international order has been successfully shipped, you will receive a confirmation via SMS/email with your tracking number and a link to track its journey. Please note that international tracking updates may be less frequent or detailed once the package leaves India and enters the destination country's postal system.

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4. Delays (Applicable to Both Domestic & International Orders)

While we strive for timely deliveries, certain situations may cause unavoidable delays for both domestic and international shipments.

  • Courier Partner Delays: We are not liable for any delays in delivery caused by our courier partners. Once the package is handed over to the courier, the delivery timeline is subject to their operational efficiencies and external factors affecting their services.

  • Customs Delays: For international orders, delays may occur due to customs clearance procedures in the destination country. These delays are beyond our control.

  • Force Majeure Events: We shall not be held responsible for delays or non-delivery of orders due to circumstances beyond our reasonable control, including but not limited to, natural calamities (e.g., floods, earthquakes, extreme weather conditions), war, terrorism, civil unrest, government actions or regulations, strikes, labor disputes, power outages, internet failures, telecommunication failures, epidemics, pandemics, or any other unforeseen events often referred to as 'force majeure' events. In such cases, we will endeavor to keep you informed of the situation and the revised estimated delivery times.

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5. Governing Law & Jurisdiction

This Shipping Policy, and any dispute or claim arising out of or in connection with it, shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles. Any dispute arising out of or relating to this Policy or your use of our services shall be subject to the exclusive jurisdiction of the competent courts located in Mumbai, Maharashtra, India. You hereby irrevocably consent to the exclusive jurisdiction and venue of such courts.

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6. General Provisions

6.1. Severability: If any provision of this Policy is found to be unenforceable or invalid under any applicable law, such unenforceability or invalidity shall not render this Policy unenforceable or invalid as a whole. Such provision shall be deleted without affecting the remaining provisions herein.

6.2. Entire Agreement: This Shipping Policy, together with our Terms and Conditions, Privacy Policy, and Refund Policy, constitutes the entire agreement between you and Cosmiclear Pvt Ltd regarding the shipping and delivery of products purchased through our website.

6.3. Contact Information: For any questions or concerns regarding this Shipping Policy, please contact us at: * Email: cosmiclearpvtltd@gmail.com * Website: https://www.yosocare.com/

By placing an order on our website, you acknowledge that you have read, understood, and agree to be bound by this Shipping Policy.

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Last updated: June 14, 2025

Cosmiclear Pvt Ltd

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