Refund Policy

Effective Date: June 14, 2025

Welcome to YŌSO, a brand by Cosmiclear Private Limited. This Refund Policy ("Policy") governs the conditions and procedures for refunds related to products purchased from our website, https://www.yosocare.com/ (the "Site"), for both domestic (India) and international customers. By placing an order on our Site, you agree to be bound by the terms of this Policy.

1. General Refund Eligibility

We understand that sometimes issues may arise with your order. Refunds are applicable exclusively under the following circumstances, for both domestic and international orders:

Damaged or Leaked Product: If you receive a product that is visibly damaged, broken, or has leaked during transit.
Expired Product: If the product delivered to you has passed its stated expiry date at the time of delivery.
Incorrect Item Received: If you receive a product that is different from what you ordered (e.g., wrong variant, wrong product entirely).

Please note that this policy applies only to products purchased directly from https://www.yosocare.com/.

2. Domestic (India) Refund Policy

This section applies to orders shipped to addresses within India.

2.1. Conditions for Domestic Refund

To be eligible for a refund for a domestic order under the general eligibility conditions mentioned above, the following requirements must be met:

Claim Submission Window: The refund claim, along with supporting evidence, must be formally raised within 7 (seven) days from the date of product delivery. Claims submitted beyond this 7-day period will not be entertained.
Original Product Condition: The product must be returned in its original, unused, and unopened condition, complete with all original packaging, tags, seals, and any accompanying accessories or promotional items.
Inspection upon Return: Upon the return of the product, it will be thoroughly inspected by our designated return personnel or representatives of our shipping partner. If the product is found to be unpacked, used, tampered with, or not in its original sellable condition upon this inspection, it will not be accepted as a return, and no refund will be issued. The product may then be shipped back to the customer at their expense.

2.2. Domestic Refund Process

To initiate a refund request for a domestic order, please follow these steps:

Step 1: Contact Us: Send an email to cosmiclearpvtltd@gmail.com within 7 days of receiving your order.
Step 2: Provide Details: In your email, clearly state your Order ID and provide a detailed description of the product issue (e.g., "damaged bottle," "expired product," "wrong variant received").
Step 3: Attach Evidence: You must attach clear photographs or videos of the damaged, leaked, expired, or incorrect product, along with its packaging and the shipping label. This evidence is crucial for our assessment.
Step 4: Approval & Return (if applicable): Once we receive your email and review the provided evidence, our team will assess your claim. If your claim is approved, we will provide instructions for returning the product (if required). Please do not send the product back without prior approval.
Step 5: Refund Processing: After the return (if applicable) is received and verified to be in eligible condition, the refund will be processed within 5-7 working days.
Step 6: Credit to Original Payment Method: The refund amount will be credited exclusively to your original payment method used during the purchase. Please note that it may take additional time for the refunded amount to reflect in your bank account or credit card statement, depending on your bank's policies.

2.3. Domestic Non-Refundable Items

The following items are strictly non-refundable for domestic orders:

Any product that has been used, opened, or shows signs of tampering, including removal of seals or original packaging.
Products purchased as part of a special sale, discount, clearance, or promotional offer are considered final sale and are not eligible for refunds or exchanges, unless explicitly stated otherwise in the promotion terms.
Items returned without their original packaging, tags, or accessories.
Refund requests initiated after 7 days from the date of delivery.

3. International Refund Policy

This section applies to orders shipped to addresses outside India.

3.1. Conditions for International Refund

To be eligible for a refund for an international order under the general eligibility conditions mentioned in Section 1, the following requirements must be met:

Claim Submission Window: The refund claim, along with supporting evidence, must be formally raised within 7 (seven) days from the date of product delivery, as per the courier's delivery confirmation. Claims submitted beyond this 7-day period will not be entertained.
Original Product Condition: The product must be in its original, unused, and unopened condition, complete with all original packaging, tags, seals, and any accompanying accessories or promotional items.
Inspection upon Return: Upon the return of the product to our facility, it will be thoroughly inspected. If the product is found to be unpacked, used, tampered with, or not in its original sellable condition upon this inspection, it will not be accepted as a return, and no refund will be issued.

3.2. International Refund Process

To initiate a refund request for an international order, please follow these steps:

Step 1: Contact Us: Send an email to cosmiclearpvtltd@gmail.com within 7 days of receiving your order, clearly stating that it is an international refund request.
Step 2: Provide Details: In your email, clearly state your Order ID and provide a detailed description of the product issue (e.g., "damaged bottle," "expired product," "wrong variant received").
Step 3: Attach Evidence: You must attach clear photographs or videos of the damaged, leaked, expired, or incorrect product, along with its packaging and the international shipping label. This evidence is crucial for our assessment.
Step 4: Approval & Return Instructions: Once we receive your email and review the provided evidence, our team will assess your claim. If your claim is approved, we will provide specific instructions for returning the product.
- Return Shipping Cost: For eligible international returns due to damaged, expired, or incorrect items, Cosmiclear Pvt Ltd will provide a suitable method for return shipping or arrange for return at our expense. For any other return reasons (if accepted by prior agreement), the customer may be responsible for return shipping costs, including customs duties or taxes.
Step 5: Refund Processing: After the return is received and verified to be in eligible condition, the refund will be processed within 10-15 working days to account for international banking and verification processes.
Step 6: Credit to Original Payment Method: The refund amount will be credited exclusively to your original payment method used during the purchase. Please be aware that international bank transfers can take a longer time to reflect in your account, depending on your financial institution and country.
Customs Duties and Taxes: Please note that any customs duties, taxes, or fees incurred during the initial delivery or return process for international orders are typically non-refundable by Cosmiclear Pvt Ltd. You may need to contact your local customs office for information on recovering these charges.

3.3. International Non-Refundable Items

The following items are strictly non-refundable for international orders:

Any product that has been used, opened, or shows signs of tampering, including removal of seals or original packaging.
Products purchased as part of a special sale, discount, clearance, or promotional offer are considered final sale and are not eligible for refunds or exchanges, unless explicitly stated otherwise in the promotion terms.
Items returned without their original packaging, tags, or accessories.
Refund requests initiated after 7 days from the date of delivery.
Products returned due to refusal to pay customs duties or taxes upon delivery.

4. Governing Law & Jurisdiction

This Refund Policy, and any dispute or claim arising out of or in connection with it, shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles. Any dispute arising out of or relating to this Policy or your use of our services shall be subject to the exclusive jurisdiction of the competent courts located in Mumbai, Maharashtra, India. You hereby irrevocably consent to the exclusive jurisdiction and venue of such courts.

5. General Provisions

5.1. Severability: If any provision of this Policy is found to be unenforceable or invalid under any applicable law, such unenforceability or invalidity shall not render this Policy unenforceable or invalid as a whole. Such provision shall be deleted without affecting the remaining provisions herein.

5.2. Entire Agreement: This Refund Policy, together with our Terms and Conditions, Privacy Policy, and Shipping Policy, constitutes the entire agreement between you and Cosmiclear Pvt Ltd regarding refund procedures for purchases made through our website.

5.3. Contact Information: For any questions or concerns regarding this Refund Policy, please contact us at: * Email: cosmiclearpvtltd@gmail.com * Website: https://www.yosocare.com/

By placing an order on our website, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.

Last updated: June 14, 2025

Cosmiclear Pvt Ltd

Refund Policy

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